Privacy Policy
Last updated: 05/09/2025
Nyora AI (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, website, and AI tools.
By using our services, you agree to the practices described in this Policy.
1. Information We Collect
We may collect the following types of information:
User Inputs & Conversations: Text or other content you provide when interacting with our AI tools.
Contact Details: Name, email address, phone number, and business details when you sign up, contact us, or request services.
Payment Information: Billing details processed securely through third-party payment providers (e.g., Stripe).
Analytics Data: Cookies, IP addresses, browser details, and usage data collected through Google Analytics.
2. How We Use Your Information
We use your information to:
Deliver and improve our AI services.
Personalize your experience and respond to inquiries.
Train and refine our AI systems (conversations may be used for model improvement).
Process payments and manage accounts.
Send you marketing communications (with the option to opt out).
Provide customer support and technical assistance.
3. Automated Decision-Making and AI Use
Our services may include automated processing (e.g., AI chat responses, review replies, customer follow-ups). These processes are used only to deliver services and not for unrelated profiling. Conversations may also be reviewed or anonymized for quality improvement and training purposes.
4. Third-Party Services
We work with trusted service providers to run our business, including:
GoHighLevel – CRM, automation, and communications.
Google Analytics – Website analytics.
Stripe – Payment processing.
OpenAI – AI model processing.
Twilio – Messaging and communications.
These providers process your data on our behalf under their own privacy policies.
5. Data Retention
We retain your data for as long as you maintain an account with us or as necessary to provide our services. If you request account deletion, we will delete or anonymize your personal data unless we are legally required to retain it.
6. Your Rights
Depending on your location, you may have the following rights:
Access & Correction: Request access to the personal data we hold about you and correct inaccuracies.
Deletion: Request deletion of your data (“right to be forgotten”).
Opt-Out: Opt out of receiving marketing communications.
Objection: Object to certain types of data processing.
To exercise these rights, please contact us at [email protected].
7. Cookies and Tracking
We may use cookies and similar tracking technologies to improve your experience, analyze traffic, and support marketing. You can manage cookies through your browser settings.
8. Data Security
We implement appropriate security measures, including:
Encryption of sensitive data.
Access controls to limit who can access your data.
Secure hosting environments.
While we take reasonable steps to protect your information, no system is completely secure.
9. International Data Transfers
We currently do not transfer personal data internationally beyond our primary business operations in Australia. If this changes, we will update this policy and take steps to ensure appropriate safeguards are in place.
10. Children’s Privacy
Our services are not directed at individuals under the age of 16, and we do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
Nyora AI
Smith St.
Collingwood, VIC 3066
Australia
Email: [email protected]
Website: www.nyoraai.com
